Know Before You Go
A participant guide to help you get ready for your first visit with Determined2
See it before you come
You can tour the whole centre online before your first visit, at your own pace, as many times as you like.
Welcome to Determined2
You will find us at the New Adelaide Aquatic Centre in North Adelaide.
We want your time with us to be positive and supported.
This information will help you get ready for your first visit. It will tell you:
- Who we are and how we work with you
- What your first visit may look like
- What to bring with you
- Frequently asked questions
- How to contact Determined2
Our team is here to support you, answer your questions, and help you feel comfortable and confident.
How to get started
The first step is to get in touch with our team. We’ll help you find which service best suits your goals and guide you through a simple registration process online, over the phone, or in person.
Contact us today
0417 932 466
bookings@determined2.com.au
determined2.com.au
Adelaide Aquatic Centre
Jeffcott Rd, North Adelaide SA 5006
Referrals and enquiries
Referrals and enquiries can be made through our website using the Refer Now or Enquire Now buttons. Alternatively, get in touch by phone or email.
We’re happy to talk you through the options and help take the next steps.
Who we are and what we do
Who we are
Determined2 is an Adelaide-based social enterprise dedicated to empowering people of all ages and abilities through safe, inclusive, and evidence-based physical activity. Operating within a vibrant community leisure centre rather than traditional clinical settings, we deliver person-centred support tailored to each individual’s unique journey.
What we provide
The first step is to get in touch with our team. We’ll help you find which service best suits your goals and guide you through a simple registration process online, over the phone, or in person.
Immersion Therapy
Done in water with trained staff. We use special equipment to breathe underwater and feel weightless.
It helps people with disabilities, injuries, or health conditions to move more freely, feel relaxed and confident.
Exercise Physiology
Done in the gym with trained staff. Our Allied Health Professionals create a plan that is tailored to your goals and abilities. It can help you build strength, improve fitness, and feel confident in your body.
Hydrotherapy
Done in water with trained staff. Your program is tailored to your goals and supports safe movement in the pool. It can help you stretch, move more easily, and feel relaxed and confident.
Before you arrive
What to bring
To help your visit go smoothly, you can bring:
A support person if you’d like someone with you.
Medical or support information such as care plans or reports.
Personal care or sensory items, anything that helps you feel comfortable.
Funding or payment details if relevant to your session.
Companion Card
The centre takes part in the Companion Card scheme. If you have a card, the person who comes to assist you gets in free. Bring the card and show it at the information desk.
How to get here
See inside before you visit. Scan this code to walk through the centre online, at your own pace, and check the spaces suit you.
Getting around the building
- Smooth level pathways and wide doorways provide access into and around the centre
- Lift and stairs to the Wellness Centre on Level 1
- Sensory Garden
- Sensory Room
- Hearing Loop
- Parent/Carers Room
- Accessible change rooms close to the main pools
- Family, accessible and gender-neutral change facilities
- Two adult accessible bathrooms with ceiling hoist, shower, toilet and adult sized change table (Changing Places)
- Two adult accessible dry change rooms with ceiling hoists and adult sized change tables
- Ramp entry into all the pools
- Fixed pool hoists in the warm water and 50 metre pools
- A portable pool hoist that can be used at any pool
- Wide, level pathways throughout
First visit
Choose how you start
There are two ways to begin at Determined2:
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- Discover Determined2, a site visit to look around and learn more
- Meet & Greet including Initial Consult
You can choose what feels right for you and decide when you’re ready to take part.
You can look around the facility
You’ll have time to walk through the space, see the pool and gym, and meet the team. You can ask questions or bring a support person if you like.
Talk about your goals
We’ll chat with you about what’s important to you. Together, we’ll talk about how Determined2 can support you to reach your goals.
Build trust and comfort
There’s no pressure to get in the pool or gym on your first day. We’ll take things at your pace, so you feel safe, supported, and ready.
Some of the people you will meet
When you arrive
Adelaide Aquatic Centre, Jeffcott Road, North Adelaide
1. Park the car
Parking is free. The car park is on the Jeffcott Rd side of the centre, and accessible bays are marked in blue close to the path.
2. Follow the path
A wide, flat path leads from the car park to the front doors. There are no steps on this route.
3. The front doors
Look for the curved copper roof and the Adelaide Aquatic Centre sign. The doors slide open on their own. We can meet you right here.
4. The main foyer
Where we meet you for the first visit
Facilities and equipment
The pools, and the equipment we use in them
1. The lift
The lift is on the ground floor near the cafe. The sign beside it lists what is on each level. Level 1 is the Wellness Centre. The ground floor has the cafe, the consulting rooms and the pools.
2. Or take the stairs
The stairs have handrails on both sides. Signs on the wall point the way to the Wellness Centre, the consulting rooms and Exercise Physiology.
3. Heated therapy pool
Where Hydrotherapy runs. The water is warm, and there is a ramp for getting in. Seating is available around the pool.
4. The 50 Metre pool
Where Immersion Therapy runs. You get in down the ramp, with handrails on both sides. The pool is 10 lanes wide and between 1.4 and 2 metres deep.
5. Learn to swim pool
A dedicated pool for swimming lessons, heated and between 0.8 and 1.2 metres deep, with its own ramp entry. A safe, focused space for children and beginners to build water confidence.
6. Pool hoist and pool wheelchair
A hoist and a pool wheelchair support safe entry and exit. Staff will show you how they work before you use them.
7. Accessible change room
Bathroom with a lifter, a full-size changing bed, an accessible shower and toilet. The centre has two adult accessible change facilities.
8. Outdoor 25 metre pool
Heated all year round, with a ramp entry and handrails. There is also a lagoon pool, a splash pad and picnic areas outside. There are also wheelchair accessible BBQ’s which are free to use in the picnic areas.
9. Determined2 Equipment
for Immersion Therapy
The equipment used for Immersion Therapy, kept on racks by the pool in a range of sizes. You can look at it, hold it and try it on first.
10. Parent’s room
A private room with several nappy change benches, sinks, a microwave and nappy bins. It is in the Main Change Village.
11. Gym
Gym with different machines available, in the Wellness Centre on Level 1. This is where Exercise Physiology sessions run. The equipment is spaced out so it is easy to move around and get to different equipment.
12. Cafe
Cafe located at the entry, with indoor and outdoor seating. It can be reached from the foyer without paid entry to the centre.
13. Water fountain
Water fountains and bottle fillers are available for use throughout the building, with seating nearby. All water fountains are dual height so can be easily accessed from a seated position
14. Sauna and steam room
For people over 16, in the Main Change Village next to the warm water pool. Conditions of entry are on the sign at the door.
15. Sensory room
The sensory room is a controlled, environment specifically designed to stimulate, calm, or engage the senses through specialised lighting, textures, sounds, and interactive equipment.
16. Sensory garden
A designed outdoor space featuring a variety of plants and textures specifically curated to stimulate the senses of sight, smell, touch, sound, and taste in an accessible and natural environment.
What it feels like in here
So the building holds no surprises on the day
Sound
The pool hall echoes. Splashing, whistles, kids in the lesson pool and announcements over the speakers.
Smell
There can be a slight chlorine smell through the pool areas. It is strongest right at the water’s edge.
Air and temperature
The pool hall is warm and humid. The Wellness Centre and Gym on Level 1 is cooler and drier.
Floors
Tiled floors around the pool are often wet. They are textured to reduce slipping, but feel different underfoot and under wheels.
Light
Large windows and a lot of natural light, with reflections moving on the water and the ceiling.
Other people
The pools are shared. There will be other people around who are not part of your session. General public are not allowed in Determined2’s lane of the 50 metre pool during sessions.
Things that help
-
- Bring headphones or ear plugs if noise is difficult.
- Ask us for a quieter session time. Some parts of the day are much calmer than others.
- Look through our online tour first, so the building is already familiar.
- Tell us what you need. You do not have to explain why.
- You can leave a space at any time. Nobody will ask you to stay.
Frequently asked questions
If yours is not here, just ask
Do I need to know how to swim?
No, you don’t need to know how to swim to access our services. We will support you safely in the water.
How are sessions funded?
We accept these payments: NDIS, Workplace Injuries, Motor Vehicle Injuries, Aged Care Packages, and Private or Self-Funded.
How long does a session last?
Your session is generally 1 hour with 50 minutes of face to face time, other non-face to face time is allocated for preparation and note writing.
What to expect in the pool area?
The pool area can feel warm and it may echo. The pool is shared, and there will be other people around.
Do you provide personal care?
Our staff don’t provide personal care, but you can bring along your support person to help you.
What happens if I don’t want to get in the water on the first day?
That’s ok, we will support you at your own pace. We can spend time getting comfortable with the equipment and what happens in the water.
Do I need a medical clearance?
Yes, for Immersion Therapy a medical assessment is required before getting in the pool. We will give you a form for your GP to complete.
Can I bring my children, or is there an age limit?
We work with people of all ages. Some spaces in the centre have their own age limits, including the warm water pool, the sauna and the steam room.
What if I need to cancel or change my appointment?
Please contact us as soon as possible. We require 48 hours’ notice to avoid cancellation fees.
